Have a Question? Call us:
1-800-450-7750
< !--needed for recently viewed flyout -->

RETURN POLICY

 

We believe in offering the Very Best...Value, Quality and Selection.If an item that we sell you does not meet your expectations, simply follow the return instructions below for a complete credit.

 

ALL PARTS

 

30 Days or less from purchase:

  • Parts must be in original package, unused, and in saleable condition.

After 30 Days:

  • Prior approval and a Return Goods Authorization (RGA) is required.
  • To obtain an RGA, submit a list of the parts and quantities to your sales representative.
  • All parts must be current part numbers, in original packaging, and in saleable condition.
  • An approved RGA will be issued for return and a copy must be included with the return.
  • All product must be returned within two weeks of the issued RGA date.

 


SPECIAL ORDER PARTS / CLEARANCE PARTS

 

  • All special order parts are not returnable.
  • All Clearance parts are not returnable.

DEFECTIVE PARTS

  • Prior approval and a Return Goods Authorization (RGA) is required.
  • Only defective parts purchased through Total Automotive, Inc. are returnable.
  • Customer must include the reason for defect, if the part has been installed our standard warranty policy applies. 
  • The outside of the package must be marked as defective.

CORES

  • All core returns must be in undamaged original packaging, and marked core return on the outside of the package.